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Our Terms, Your Account Rights

These legal pages set out how 88fd11 operates, what we ask of you, and what you can expect from us — covering account conditions, data handling, and eligibility based on local law and your region.

Account Eligibility ConditionsPrivacy and Data PolicyJazzCash, Easypaisa, Raast Transaction TermsJurisdiction-Dependent AccessContact and Dispute Paths
88fd11 Our Terms, Your Account Rights
LEGAL CONTACT PATHS

Reach Us on Legal or Policy Matters

If you have a question about your rights under these terms, need to request account data, or want to flag a policy concern, our support team handles legal queries separately from general account help. Reach out through any of the channels below and state that your query is a legal or policy matter so it routes correctly.

Team online

Live Chat

Open the chat widget in your account dashboard and type 'legal query' at the start of your message. Our team will escalate it to the right contact within the session.

Email Support

Send your legal or policy question to our support email address listed in your account settings. Include your registered mobile number and the subject of the query.

Account Dashboard

Log in on your mobile browser or app, go to Account, then Help and Policy. You can submit a formal policy request directly from that screen without calling.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Access

Your account data — including payment method records tied to JazzCash, Easypaisa, or Raast — is held securely and not shared with third parties outside the scope of payment processing and legal compliance requirements. You can request a copy of your data or ask us to correct it at any time through your account dashboard or via email.

Data Retention

We retain account and transaction data for as long as required by applicable rules. Once that period ends, records are deleted or anonymised in line with our internal data policy.

Cookie Use

We use cookies to keep your session active across mobile and desktop. You can manage cookie preferences through your browser settings; some features may not work if all cookies are disabled.

Account Security

Login uses an OTP sent to your registered mobile number. We never ask for your JazzCash or Easypaisa PIN — if you receive such a request, report it to support immediately.

Data Request and Correction

To request a copy of your personal data or correct inaccurate details, contact support and verify your identity via your registered number. We aim to respond within a reasonable period.

Legal and Policy Questions You May Have

These are the questions we get most often about account terms, eligibility, and data rights. If your question is not here, use the chat or email path listed above.

Access depends on local law and is available only where permitted in your region. You must confirm eligibility under the rules that apply to you before opening an account.

We store transaction records tied to your registered mobile wallet number. These records are accessible on request and held only as long as required by applicable compliance rules.

Yes. Contact support through live chat or email, verify your identity with your registered number, and submit a deletion request. Retention obligations may mean some records are kept for a defined period.

We notify you via the contact address registered on your account before any material change takes effect. Continuing to use the platform after that notification means you accept the updated terms.

Every login requires an OTP to your registered mobile number. We never request your JazzCash or Easypaisa PIN. Report anything suspicious to support from your account dashboard immediately.

Raise it through live chat or email and reference the transaction date and your Raast, JazzCash, or Easypaisa reference number. Our team reviews transaction logs and responds in line with our dispute process.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.